1. Responsiveness How responsive were they to your inquiry? Did they contact you in a timely fashion? Did they respond to your follow up questions quickly? 2. Estimate Clarity Did their estimate make sense to you? Did they provide you with a clear understanding of what they will do for you and how much it will cost? 3. Did you like the salesperson? How well did you get along with the salesperson? Did you feel that they were a good, honest, considerate person? They are the fac